Located in the main lobby of Russell Medical. It is pleasing to read such lovely comments regarding the care your Grandmother received from our staff in A&E and AEC along with the team who carried out her X-ray. Patients presenting to the emergency department did not always receive a robust assessment of their clinical presentation and condition during the triage process. The trust took immediate steps to put this right. The service treated concerns and complaints seriously however, complaints were not always responded to within appropriate time frames or learning effectively shared. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. For SDEC programme related queries to the national team please email nhsi.sdec@nhs.net. Report review titled Amazing birth experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. The improvements required by the trust were within the grasp of the trust and its leaders. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. We have 11 permanent physician associates and one rotational physician associate in our department. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. 4688/4676) Lisa Evans-Dimmock. 3136/3139) Vikki Thompson, AMU (ext. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. Any outstanding/outpatient investigations can be reviewed in a Virtual Clinic (without the need for you to attend physically) and any further action, if needed, will be communicated to your GP as necessary. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". Change my preferences Since the last review, we have continued to monitor the trust and progress against their action plan. First amu then onto ward A2. For minor illnesses like a sore throat, hangover or grazed knee, self-care is the best choice. psychotherapist for the kindness they showed me. Our rating of effective was good overall. Only low was that when my transport came for me non of the staff were around for me to thank in person for an excellent job in getting me well The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. Copyright 2021 WSFA 12 News. 3 December 2014. WebFind a Physician or Specialty. 2023 BBC. Our rating of safe was Inadequate overall. 6 December 2011, 'I've not been told what is happening but it's really busy', 'I've been in and out a lot recently, can't fault them', 'My care was discussed and information was clear', 'The most positive thing is that I know that when there are hiccups they will be sorted out and I will be listened to'. There was still a lack of accountability for the safety of patients pre and post triage who were located within the waiting room. Community & mental health inspection reports for Russells Hall Hospital can be found at The Dudley Group NHS Foundation Trust. All the best and take care. I was treated with so much dignity and respect that I left feeling supported and cared for. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. This caused me to get upset and concerned and seeing this a nurse came over to me,calmed me down and reassured that I was going to be fine and it could be fixed.All staff were friendly and helpful and honestly couldn't fault any of them Let us know if this is OK. Well use a cookie to save your choice. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. They tell me everything they're doing.". In 2011/12 33,000 ambulances turned up at our Emergency Department. 2023 Russell Medical. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. At least one standard in this area was not being met when we inspected the service and, Find out more about our inspection reports. The department is working hard to achieve targets laid out in reforming emergency care as follows: The department also sees approximately 6,000 patients per year in follow-up clinics. We provide healthcare in hospital and the community. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. Who has Care Opinion told about this story? We noted that the trusts action plan to address the concerns following the Keogh review had been put into place and signed off. Whilst in AEC, you can expect to have nurse triage, doctor clerking and consultant review along with necessary investigations. The service made sure staff were competent for their roles. All the best and take care, SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. One of the questions was about peoples experience of the service, 382 said 'great', 108 people said 'satisfactory' and 13 people commented 'poor'. The Dudley Group was the first trust in the area to be awarded Foundation Trust status in 2008. Departments did not always have effective systems for identifying risks. AMU has junior doctors in various stages of their training, including FY1, FY2, Core Medical Training (CMT), Acute Care Common Stem (ACCS) trainees and Trust doctors. The clinicians should provide the oversight of care provision, ensuring all patients receive care from senior clinicians that is safe, effective, timely and in line with best practice. We specifically looked at the safe aspects of our key lines of enquiry within the emergency department at Russells Hall. Suspended ratings are being reviewed by us and will be published soon. Video messages to our community from our Physicians and our Staff. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. Mitie said the letter had focussed on its risk assessments, which did not cover clinical areas, and these had been updated as required, by 23 April. The BBC is not responsible for the content of external sites. Staff were really lovely. Your lovely comments have been shared with the AEC team who will be delighted to receive them. Almost 12% of people coming to A&E received no treatment, just advice. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. We took this action as we believed people will or may be exposed to the risk of harm if we do not do so. Care records were not always written and managed in a way that kept patients safe. The trust have worked with us and have kept us informed of developments and changes. aec russells hall hospital. All the best and take care. Our inspection of the trust covered only this hospital and only Emergency Department, IMAA and Medical ward A2 based at Russells Hall hospital. It is great to hear that your son received excellent care and treatment in the Childrens Emergency Department, Resus and Ward C2. Russells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. There was insufficient senior medical and specialist oversight and in reach to the department. With his familys legacy gift, this vision will become a reality, said Peace. ALEXANDER CITY, Ala. (WSFA) - Russell Medical Center in Alexander City announced a multi-facility expansion project. Patient Experience Team, review titled My visit to A & E after an accident. They suggested I phoned 111. This review has been completed in response to the trust confirming that they were now compliant with this standard. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. We were confident that these could be achieved quickly.Key findings related to the following: Published We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels: Outstanding There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. Some patients with suspected sepsis were not identified or managed appropriately. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329 Guest hospital is a satellite hospital which offers additional outpatient facilities. When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. The hospital is south visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! the service is performing well and meeting our expectations. The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. This means there is low to moderate transmission of COVID in the community. Although the centre is located within Russells Hall Hospital, the service is provided by a company called Malling Health. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. Russell Medical | 256.329.7100 | 3316 Highway 280, Alexander City, Alabama 35010, Russell Medical Orthopaedics & Sports Medicine. Russian minister laughed at for Ukraine war claims. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. the service is performing exceptionally well. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. Outpatient services are also provided at the Corbett and Guest hospitals. I'm so glad we've chosen Russells Hall as our hospital to give birth in. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. We carried out an out of hours, unannounced, focussed inspection. I was so nervous going in today but the nurses really did go above and beyond to make me feel at ease and reassurance on everything that was happening. WebMaps & Directions. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning Some patients told us that they were uncomfortable staying in these areas for longer periods due to the design of the areas and the number of temporary staff who worked in the areas. After this inspection in June 2018 we took further enforcement action by varying the conditions upon their registration. We are pleased to hear that you were impressed with the care and treatment you received with us. All the best and take care. Following the inspection, we told the provider that it must take some action to comply with the regulations and that it should make other improvements, even where a regulation had not been breached, to help the service improve. We are thrilled to hear that staff were proffesional and efficient. All rights reserved. In AMU, you will also be reviewed by therapy services if necessary. I was induced after the consultant identified a large amount of fluid around my baby. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. Patient Experience Team. Our rating of services stayed the same. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. there are some services which we cant rate, while some might be under appeal from the provider. Family donates $25M for senior facility expansion at Russell Medical, (Kenneth S. Boone | Source: Russell Medical), Investigation underway after body found in Montgomery, Juvienile shot Saturday afternoon in Montgomery, Montgomery Motor Speedway to hold 59th annual Alabama 200, Pedestrian struck in fatal Covington County crash, Three shot, another injured in Dothan bar fight. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. That review identified concerns regarding: Before the inspection conducted in March 2014, the Trust was identified in CQCs intelligent monitoring system as a priority band 4 Trust. You can search by name or top speciality. we have taken enforcement action. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. It is great to hear that staff were able to put you at ease and reassure you during what must have been a difficult time. The trust has established ongoing practice and review systems to ensure that the management of prevention of these infections continues to be monitored closely. If they had only checked the information sent over from 111 firstly, listened to what my symptoms were when they asked, they would have known whether I needed to be isolated when I got there. there are some services which we cant rate, while some might be under appeal from the provider. a poor culture and working environment where some staff told us thatthey felt fearful and disempowered. [Very happy with 'Staff skills'] Our hospital brings together high-tech state-of-the-art technology for improved or call us on 0845 113 0012, Response from We recommend using one of the following browsers: Chrome, Firefox, Edge, Safari. [Very happy with 'Treatment'] The numbers of reporting radiographers available could not meet the reporting demands of the service. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. There are no community services for inpatients or children and young people. Russell Medical is a progressive, not-for-profit, acute care facility serving the needs of east Central Alabama. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. It is great to hear that you received excellent care and treatment in the Day Surgery Unit. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. DY8 4HZ, In The electronic tracking system did not allow for patients to be easily located within the department. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. Patient Experience Team. skip navigation The trust MUST ensure all service users are safeguarded and protected from abuse and improper treatment. - we'll pass your stories to the people in health and social care who can make a difference. Although we did see improvements around sepsis care and treatment we could not be assured that sepsis documentation and treatment was completed in line with best practice and the designated timeframes. the service isn't performing as well as it should and we have told the service how it must improve. Mill House Coffee is []. Good The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. The hospital states this is the largest donation in Russell Medicals history. Staff continued to be frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Our inspection of the trust covered only the Emergency and Urgent Care core service of Russells Hall hospital. Thank you for taking the time to provide your feedback at what must have been a stressful time for your family. Between October and December 2010, 507 surveys had been completed. The ambulance triage area was functioning more effectively with clear and appropriate medical input and leadership. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. About: (Online ordering and Curbside pickup available) Current Hours: 7:00 a.m. 4:00 p.m. The announced inspection took place between 26 and 27 March 2014, and unannounced inspection visits took place in the two weeks following this visit. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience.