We will not pay you any compensation. Compensation for cancellation or significant change Once your holiday has been confirmed we will accept responsibility for it in accordance with these conditions as an Organiser under the Package Travel and Linked Travel Arrangements Regulations 2018. We may require the name and contact details of a third party whom we may contact in an emergency. Dart Group plc purchases a further eight Boeing 737-300QCs. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. turn off the supply using the tap on the bottle). 1.2. Smoking is not permitted in rooms or on balconies. The legal guardian of a customer who lacks capacity may submit a claim to Jet2.com on their behalf. All our flights are non-smoking. Tripadvisor. (c) Other passengers required on booking - one Free Child place is available when there are at least 2 passengers paying the full adult price. You may transfer your booking to another suitable person who satisfies all the conditions that apply to this booking, provided that reasonable notice is given at least 7 days before your date of departure and subject to the payment of all applicable charges. Please refer to the Essential Holiday Information for more information. why do you want to work for jet2 If governments or airport authorities impose any increases or additional taxes and charges that will be in effect on the day you travel, Jet2holidays is responsible for collecting these on their behalf. Please note, compensation will not be payable where we cancel your holiday for any of the reasons set out in the table at clause 9. Where you have been notified by us in advance (to the contact details provided in the booking) of any change to your booking, we will not be liable for any missed departure by anyone in the booking. All claims (together with all supporting evidence including (but not limited to) medical records, photos of your holiday, details of all meals and drinks and receipts from excursions) must be submitted promptly after your return to customerservice@jet2holidays.com quoting your name and booking reference in the subject matter. Also, where you have booked a non-refundable room (typically on a City Break) as part of your holiday, 100% cancellation charges apply in respect of the room charges. Here, you may be lucky but it depends on the situation. Only alcoholic drinks purchased on board may be consumed during the flight. The level of such compensation will take into account all relevant factors including the invoice price of the holiday, any steps it was reasonable for you to take to minimise the inconvenience/damage suffered and the extent to which the deficiency or improper performance can have affected your enjoyment of the package. are inevitable. Jet2.comreserves the right to serve alcoholic drinks to customers at its absolute discretion. Please try again, or alternatively you can create a Jet2holidays account using your preferred email address. Where you are the lead name you guarantee to us that you have the authority to accept (and do accept) these Terms . Extra transfer costs:If you need to book a private taxi which is adapted to accommodate a wheelchair, this may carry an additional cost to you. You will receive your private transfer voucher as part of your holiday documents 4 weeks before departure, and this details where to meet the local transfer representative in the arrivals hall. This means that you are able to get a refund for your flight by selling it to another person. It is important, if you have any special requirements, such as wheelchair access, that you inform us at the time of booking (or within 21 days of making your booking) so that we can make appropriate enquiries about the suitability of particular accommodation, resorts, transport and services. We strongly recommend that you take out comprehensive travel insurance . Any change to your departure date, transport, accommodation or length of holiday must apply to all members of your booking. Please refer to your Transfer Voucher for instructions on how to reconfirm your return transfer. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). Please note that you are responsible for all breakages in your accommodation and in the unlikely event of damage occurring, please notify us promptly so that we can ensure future guests are not prejudiced. We are not responsible or liable for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator. Certain holidays may include an Express Transfer, where this is included at the time of booking. Please contact our Pre-Travel Services team prior to booking to discuss your requirements. Illness during your holiday is not that unusual it may be as simple as a change in what you are eating and drinking, or even the weather as you are in warmer climates. Remember carrying dangerous goods aboard any aircraft is a criminal offence. We are a Member of ABTA, membership number Y1256. 1. You cannot guarantee that your personal data will not be misused. Whilst we have no control over such work, as a responsible tour operator, it is important to us that you are aware of any significant building/refurbishment work that may be going on during your stay. Your holiday cost includes the APC sum which is the amount which we are required to pay to the Air Travel Trust Fund as part of the ATOL Protection Contribution. Fraud Re: Can I cancel one person off my holiday. Yes, you can amend your booking. Never jump into the pool from your balcony. Please note that in most cases, the Athens Convention limits liability for death and personal injury and for loss of and damage to luggage, and makes special provision for valuables. Recommendations we have been unable to collect a Prepayment on two consecutive occasions; we suspect any fraudulent action in relation to a Payment Plan; certain features of your holiday change (for example, the departure date or the destination changes); or. Transfers for children/infants:Please note that infant car seats and/or childrens car booster seats are not provided for any transfers and must be taken as part of your baggage (at your own cost) if you want to use them on your holiday. Not every Half Board Plus or Full Board Plus package will offer the same additional service(s). Please make sure you read the terms and conditions of your policy carefully to make sure the cover is right for you. In this event, you will have the right to be returned by the same means of transport to your original departure point at no extra cost provided that transport is available. No compensation is payable for insignificant changes to your holiday. Sorry, we were unable to find your email address. For further advice in relation to passport and/or visa requirements, we recommend that you also refer to the Foreign, Commonwealth & Development Office(FCDO) website at www.gov.uk/fcdo, or the Passport Services website at www.gov.uk/browse/abroad/passports. Establishments do everything possible to maintain full services, however occasional power cuts and/or water restrictions may be experienced. Maisonettes - as per apartments and usually on a split level. So, for example, if a holiday is cancelled last minute, they may be able to hold back the . Yes! Significant changes:If we are constrained by circumstances beyond our control to alter significantly any of the main characteristics of the travel services that make up your package you will have the rights set out below. Insignificant changes also include alteration of your outward/return flights by less than 12 hours, an additional airport stop en-route to your final destination, changes to aircraft type, change of accommodation to another of the same standard, change of embarkation/disembarkation point to another in the same city or region and changes of carriers. Our responsibility to you is to make the booking with the relevant supplier in accordance with your instructions. ): In many establishments, especially beach resorts, insects in the rooms (e.g. Jet2.com means Jet2.com Limited, a company registered in England under No. The bad news is that you have to pay cancellation charges and you may not be able to recover much. We want all our customers to have an enjoyable holiday. Iconic landmarks, world-famous attractions and stunning sights experience them all on a Jet2CityBreak. You must be aged 18 years or over to make a booking with us. Find your ideal villa holiday where your villa, return flights, 22kg baggage and car hire is all included in the price. If you have paid a half board supplement, it may be possible at some establishments to ask for a credit from the table dhte dinner to be used against a meal in an la carte restaurant (within the same accommodation). Travel insurance: Jet2holidays offers personal travel insurance to cover you whilst on your holiday and also cancellation cover should you be unable to travel. 9. unavoidable and extraordinary circumstance(s)" means a situation beyond our (or our suppliers) control the consequences of which could not have been avoided even if all reasonable measures had been taken. The name on your passport must match the name on your ticket, otherwise you may not be able to travel or your travel insurance may become invalid. A 30GBP/ 40EUR/ 48CHF/ 990CZK/ 180PLN/ 11,310HUF non-refundable & non-transferable deposit per person is required at the time of booking unless the booking is made within 10 weeks of departure. If you wish to change your travel arrangements after our confirmation invoice email has been issued, we will do our utmost to make these changes but it may not always be possible and changes are subject to availability at the time. Resort health & safety The basic price of your holiday does NOT include the following which will cost extra: transfers to and from your accommodation if not stated; in-flight meals; sitting together; holiday insurance; any additional charges that hotels or apartments may make for facilities such as cots, minibus services, sun beds, sauna, tennis courts and equipment, porters, excursions, etc. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure. For example, if you've booked a two-week cruise and cancel between 120 and 90 days before you're due to leave, Oceania Cruises charges a 175 admin fee or takes 10 per cent of the total holiday . You are not permitted to let anyone use your transfer that is not included on the booking for the applicable transfer. If any payments to you are due from us, any payment made to you by the airline or other service provider will be deducted from this amount. With the exception of villas, all our accommodation, whatever the rating, is based on a twin or double standard room unless otherwise stated. Keep bottled water handy to stay hydrated and follow the above tips when in the sun. You may also need to arrange a private transfer as many of our transfer providers are unable to accept golf bags or other outsize equipment on the transfer coaches. Shout, make a fuss and make people aware that you feel threatened. - Leave the building and allow time for the gas to disperse. Exceeding the maximum number of occupants using the villa for any period of time may result in an over-occupancy charge being levied. Please note, transfers are not included within a Jet2CityBreaks booking. change the payment method for the Payment Plan. (b) Jet2.com will not process claims submitted by a third party if you have not submitted the claim directly to Jet2.com and allowed Jet2.com time to respond, in accordance with clause 18(a) above. Cooking - never leave cookers unattended while in use; ensure all cooking appliances are switched off when you leave your apartment or go to bed; never place any shopping/items on the cooker. Hotel/Resort Information It is unlikely that we will have to make any changes to your travel or accommodation arrangements, but we do plan the arrangements many months in advance. Jet2holidays cannot accept any liability for errors which may occur or incorrect/inaccurate data about resort services being present on the site or in any publication. Any such change will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. In some resorts recreational facilities such as outdoor pools/water sport activities may also be reduced or even closed. You must inform us of any lack of conformity without undue delay during your holiday so that we can try to remedy this for you. The lead name of your party may cancel your holiday at any time. The minimum number of customers required for a travel arrangement has not been reached. Jet2.com may request evidence that the legal guardian has authority to submit a claim on the customers behalf. We will always do our best to inform you in advance of changes to any of the above circumstances where possible. Treat yourself to one of our ultra-luxurious, five-star Indulgent Escapes. Medical Treatment:Please note that where you book a cruise, all medical facilities on board ships are the responsibility of the ship/cruise operator and their availability is at the sole discretion of the ships Master. Hotel-run kids clubs: We are unable to accept responsibility or give any guarantee for the standard of facilities or personnel in hotel-run kids clubs. 1. Please note that we will not be liable for any injury, illness or death or consequent losses suffered by you or any member of your party, unless you are able to prove that such injury, illness or death was caused by lack of reasonable care and skill on the part of ourselves or our suppliers in the performance of our obligations under our contract with you. Free Child Places may be added or withdrawn at any time prior to booking and the latest availability will be shown prior to booking. Please note that adding sports equipment to your booking will mean an extra cost on your transfer. cancelling one person off a holiday jet2. We will accept responsibility for the travel services making up your "package" as an organiser under the Package Travel and Linked Travel Arrangements Regulation 2018 as set out below. Bed and Breakfast - breakfast is included in the price you have paid for your holiday and will generally consist of a continental buffet style, catering for various nationalities. Please do not leave them in full view in your room and lock your room/villa before going out. However please note that there is usually an amendment fee for each person named on the booking and for every booking detail you change. The final Prepayment under your Payment Plan will be taken on or around the Balance Payment Date. Beach club lazing or all-night dancing. Special rules/considerations applicable to dining: All of our 4 star or more hotels require that long trousers are worn in the dining areas in the evening. The luggage capacity is shown by a suitcase symbol when choosing the car. Similarly, during peak periods, establishments often experience full occupancy which may result in a livelier atmosphere and slower service. Customers can purchase a policy from Jet2holidays on-line via the link on the Holiday Essentials page on our website or by visiting www.Jet2insurance.com. The terms under the Transfers section above also apply to Express Transfers. If you spot any defects or hazards in your holiday property, ensure that you bring them to your representatives attention. Pre-Travel Services You are responsible for checking and complying with all requirements necessary for exiting the country you are departing from and entering the country you are travelling to, including but not limited to all relevant government health policies and travel requirements. Dozens of British holidaymakers die or are severely injured every year as a result of inappropriate behaviour on balconies, often after having a few drinks or taking drugs. 23. Our trophy cabinet's full to the brim after our sister company, Jet2.com, scooped five awards at the Tripadvisor Travellers' Choice Awards 2020!Jet2.com won Best Airline - UK and Best Low-Cost Airline - Europe - and that's four years in a row! Jet2holidays Limitedis a company registered in England under No. {{ errors.first('shortlist-menu-sign-up-email') }}, {{ errors.first('shortlist-menu-sign-up-password') }}, {{ errors.first('shortlist-menu-sign-up-password-confirm') }}. To seeJet2.com'sTerms and Conditions, go towww.Jet2.comand click Terms and Conditions at the foot of the home page. Special assistance and medical conditions: If you require special assistance for you or a member of your party (e.g. You can ask for copies of the travel service contractual terms, or the international conventions, from our Customer Services Team at Jet2holidays, PO BOX 284, Leeds, LS11 1GE. You are entitled to make one name change per booking where you will have to pay only an administration fee of 35 per person, per one way flight. Amount you must pay per person cancelling. This deposit will be fully refunded on your check out if no damage has been found in the accommodation. If you make a booking within 10 weeks of your departure date, you must pay the full cost of the holiday at the time of booking. Managing your booking and planning your trip You must pay any costs we incur, if the difficulty is your fault. By submitting this form I am agreeing to receive marketing emails from Jet2Holidays. The promises we give to you regarding the services we have agreed to provide or arrange as part of the contract, together with the laws and regulations of the country in which your claim or complaint occurred, shall be used as the basis for ascertaining whether or not the services in question have been properly provided. These items may ignite by friction; dont place flammable liquids, gases or aerosols in your suitcase; medication should always be carried in your hand baggage; keep your passport safe while youre away as its an important document of identification (always keep a copy). We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment. Any booking discount you may have received at the time the original booking was made may be altered or reduced whenever changes are made. Transfer / Car Hire Problems We will try our utmost with the airline, the accommodation and the relevant transfer supplier to fulfil all your medical requirements. These conditions, along with Essential Holiday Information and all other information on our website and in our brochures (depending on how you make your booking) set out the terms and conditions of the contract between you and Jet2holidays of Low Fare Finder House, Leeds Bradford International Airport, Leeds LS19 7TU. - Open all doors and windows. We will only use your personal data as set out in our Privacy Policy. We reserve the right to request a fitness to fly certificate. For more information on excursions please see clause 15 below. Your responsibility This will be displayed at time of booking. We may also pay you compensation as further detailed in clause 10. 21. Jet2holidaysreserves the right to alter the price of any of the holidays advertised on the website. You'll then need your cancellation . This could include things like wearing face masks, time slots for facilities and extra cleaning. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. and said could they get confirmation off a Senior Jet2 holidays manager that Jet 2 would pay for us being transferred to the Easy Jet flight, they said there was no way Jet 2holidays will pay. 29-56 days. Where the car hire is booked as part of the package holiday: The total charged to you for your holiday will be inclusive of such car hire and the car hire will form part of your package travel holiday under the Package Travel and Linked Travel Arrangements Regulations 2018. Do not try to pass items to someone on another balcony.