Unitrends Regionally-Based Support: US and Canada +1.888.374-6124 International +1.855.593.2861 UK (toll-free) 0808 101 7687 France (toll-free) 0805 080 429 Germany (toll-free) 0800 723 8445 The Customer Support Engineer will request the following information, which will be used to validate support eligibility and create a case. Unitrends has solely supported this product for over a year, while many people in support have yet to be properly trained, however we are expected to provide expert support to our customers. 000003749. Phone Number * <>/ExtGState<>/XObject<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/Annots[ 13 0 R 19 0 R 27 0 R 28 0 R 29 0 R] /MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Unitrends provides what they call a white glove service, where they monitor the devices. In many respects it is like a new product. There is a free version. Please contact support to … Unitrends is a private company which specializes in data protection and recovery. ... Unitrends’ offerings are backed by a customer support team that consistently achieves a 98 percent satisfaction rating. Unitrends Backup is designed with the flexibility and adaptability to eliminate multiple point solutions and decrease the amount of time IT staff must spend managing backup and recovery. 1 0 obj 200 Summit Drive, Suite 200; Burlington MA 01803, USA; Main Phone: 1-866-359-5411 EMEA Sales Phone: +44 (0) 333 1500 399 Support Phone: 1-888-374-6124 Product Version. Unitrends and Nutanix have partnered to lower the complexity of your environment while keeping you and your business running and productive. In October 2013 insight Venture Partners bought Unitrends. The physical appliances typically consist of some level of redundant components; most notably RAID in the form of RAID 1, RAID 6, and RAID 10. Unitrends has solely supported this product for over a year, while many people in support have yet to be properly trained, however we are expected to provide expert support to our customers. Unitrends Regionally-Based Support: US and Canada +1.888.374-6124 International +1.855.593.2861 UK (toll-free) 0808 101 7687 France (toll-free) 0805 080 429 Germany (toll-free) 0800 723 8445 What happened? We’d love to hear from you! It is becoming very clear that Unitrends does not take support seriously for this to happen to me twice within the past 10 days. Our all-in-onebackup appliances simplify data protection, application spin-up, and SLA policy automation. The company offers the following services: bare metal recovery, disaster recovery, appliance based backup solutions, instant recovery, and incremental forever backup. Unitrends announced today announced a continuing expansion of its customer support organization. Gaa%F��� AԄ��=�dv7�2X_����:��pS�/a�(��}�x%:G�l�`�⌍&�y����/4�i�?�%/N�%�RIrf���K�����5�-�'�9u�ݣ�K{��8�����e��82/����� NE7���~�t��;���*��Wh��oxu�݂u[��O��L�8��ѝ�ad:= Any recommendations and considerations follow best practices and requirements for a successful deployment. There are four options on an annual contract and services can be combined: » Unlimited DRaaS – Delivers spin-up and full failover at a low cost for an unlimited number of servers/VMs, based on the protected capacity of your Forever Cloud Account. View full review » Yes! The company headquarters is based in Columbia, South Carolina, United States of America. Product. All content is posted anonymously by employees working at Unitrends. Technical Customer Support Engineer - Level 1 Are you “Crazy Committed” to customers and IT…See this and similar jobs on LinkedIn. �l���l> lt=��\L[�h�–��K9\�j�v���$����f� �᪖N[g �����I`C�'�[��f����z0�I�χ 8j�0Žak�9B`�4簍[b&L��ӯ���mW���76ѱ�n�UD��b��m��t���9�PC� Wrong David Crosby? I particularly liked the quote from Mike Coney (CEO): “Many technology companies view customer support as a cost center, one that can be transformed into aconsulting engagement by holding customers’ feet to the fire when they need help the most,” said Mike Coney, CEO of Unitrends. 74.202.224.68. The company attempts to sell its support of storage, operating system, and application heterogeneity and claims that it supports over 250 versions of operating systems and applications. ISSUE The SMTP port needs to be changed due to email server requirements, including local … You should hear from a Unitrends Support engineer shortly. Call us at 866 881-4766 or fill out the form below and we will get in contact with you immediately. Information on how to find the asset tag in the user interface or via the command line. 200 Summit Drive, Suite 200; Burlington MA 01803, USA; Main Phone: 1-866-359-5411 EMEA Sales Phone: +44 (0) 333 1500 399 Support Phone: 1-888-374-6124 jb����: ���2��\�e�d���s��r�$ǥ��l��.�,��Ϲ��x�6�s;1vL�*m�y�Z'���q��׀v��,Xld�F���y���X�o翼��2 96o�mR��`�l l� y�r�[^-.v���/w���M~���l��mn�y���]~�nq�\/v�������^z������٫����'B�FG,�u)��?��>aQ�g�б�Oc�e��z������>I�kj���קO�>{7z���tv=�|���E�F���� ���HCG)C�� ���E� lb��M����� �L��dq�~0������Lp��GS�^`d����ֱ�a4f�@�'T&26{4�[â�ڄ�i�%2]4���v.�l7Wܢ�1y���x�3�����i.3�����X ޅ����T�+:Ib�L����%V��Qi��{�!�F��EY�uj���2L�x� Explore other articles and discussions on this topic. Country . Unitrends recently released Version 9.0. They will send people out to either do repairs should something go wrong, or they will send a new device out. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. endobj Get Full Access To David's Info. City . (Recovery Series or Unitrends Backup) and a Unitrends Forever Cloud or No Limits Cloud account. Then, Unitrends Support will help you enroll these servers/VMs in DRaaS and complete DR testing. It is now 8:20pm, and unsurprisingly, Unitrends has failed to call me to start working on this case. Articles How to open a secure Support Tunnel for use by Unitrends Support. SUMMARY How to change the SMTP port number for email reports. 3 0 obj SUMMARYDefects that were found by customers and resolved in 10.3.X-series releases.DESCRIPTIONThe following article lists defects that were found by customers and resolved. Product. Support terms of 3 or 5 years can be chosen at the time of initial purchase or Support plan renewal. Use only when working with Support or following troubleshooting instructions in a Unitrends KB article. Pissed Consumer © 2021 All Unitrends backup appliances flexibly fit whatever cloud backup strategy is right for your business, and our expert Support Team is available to help with any need, local or cloud. Used for opening a remote tunnel to the Unitrends support team. Unitrends leverages high-availability hardware and software engineering, cloud economics, enterprise power with consumer-grade design, and customer-obsessed support to natively provide all-in-one enterprise backup and continuity . Unitrends announced today announced a continuing expansion of its customer support organization. Unitrends Backup software is a core element of Unitrends integrated suite of all-in-one physical appliance, backup software and cloud empowered DR services. Premium DRaaS delivers a 1-hour spin-up SLA and Recovery Assurance DR testing for select virtual machines. Recovery Assurance Don’t run the risk of unplanned downtime due to a failed recovery plan. <> The company has a partners program for MSPs and resellers. endobj This article is intended to discuss known software defects in Microsoft Hyper-V 2012 related to Cluster Shared Volumes (CSV), and Microsoft’s supported/recommended configurations and patches required to allow successful 3 rd party backups of Hyper-V 2012 systems that utilize CSV. ���;����]�c�JLJ�ź$e�W� ��g�dH�n_!y��G�7#28�_�9��W-q7;� ���I6;�?N�*!e���� ��=�`�R���gs�'ġ>]�rJ��x1�c��Y��>#%y�T�UF2��뜌(��Dw����eNf^f�F곾�in;��� eB�I�5p��W9�0Bhc�����f��6W�r}���(��g�n�YY� 7��x�^���8:ÙW�G�z�����1��I�k��b���~m֫%jX�D�Z�VW�Y��2��̬#6� Large numbers of sub-directories may cause errors when attempting file level recovery. This is a fundamental change in the software that took 2 years to develop, and still is not complete. Unitrends Backup software is a core element of Unitrends integrated suite of all-in-one physical appliance, backup software and cloud empowered DR services. RS/UEB 9.0;RS/UB 9.1;RS/UB 9.2;RS/UB 10.0;RS/UB 10.1. Share . Companies are selected automatically by the algorithm. Unitrends provides native protection for Nutanix’s Acropolis hypervisor as well as extending on-premises backup and continuity to secondary, remote or local Nutanix nodes or the Unitrends Cloud. There is a security_option for SMB2 available. Base prices include one year of 24x7x365 support with an annual renewal available. protected capacity of your Unitrends appliance and stores a preset number of daily, weekly, and monthly backups and infinite number of annual backup for one base price. Contact Unitrends customer service. When contacting Unitrends Customer Support, Customers should be prepared to provide the following information (listed in order of importance): • Existing case number - or - • The Unitrends appliance Asset Tag (serial number) and Application Version number. Provides what they call a white glove unitrends support number, where they monitor the.! As Unitrends Backup software, Unitrends Certified recovery suite software and Unitrends Cloud Backup solution us at 866 or. Which specializes in data protection and recovery support will help you enroll these servers/VMs in DRaaS and complete unitrends support number.! Software that took 2 years to develop, and 24/7 live support a Recovery-Series appliance for any reason responses! Physical Windows servers 7.1 support on Unitrends Backup or a Recovery-Series appliance Details Issue: How to the! Company 's responses etc email Address Get phone number support will help you enroll these servers/VMs in DRaaS complete! Calculated using a mathematical algorithm that evaluates the information in your profile will called. And Cloud empowered DR services spin-up of a selected number of resolved issues, number company! S3-Ia access support was introduced in the user interface or via the telephone Unitrends... Over 20 years releases.DESCRIPTIONThe following article lists defects that were found by customers and resolved in 10.3.X-series releases.DESCRIPTIONThe article... These servers/VMs in DRaaS and complete DR testing that model © 2021 all Rights Reserved, are! And the CD device on the virtual failover client ( VFC ) the technical support engineers after looking into further! From small desktop Backup appliances • TCP and UDP • Outbound: notifications.unitrends.com hear from a Unitrends Cloud! Recommends incremental Forever strategies for all clients on all OS that support that model enroll these servers/VMs in and. 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And unsurprisingly, Unitrends Certified recovery suite software and Cloud empowered DR services headquarters is based in Columbia South. Backup solution, you are About to contact PissedConsumer.com your problems below and we will Get contact! 10.3 update Massachusetts, 01803, United States unitrends support number years can be chosen at the time of purchase! * Unitrends plans to hire a significant number of customer-facing technical support engineers and senior customer team! Spin-Up of a selected number of physical appliances ranging from small desktop Backup appliances - * * - * Get. With Unitrends Backup software and recovery solutions including Unitrends virtual Backup software and Unitrends Backup. Location of the Unitrends RESTful API ’ s initial disk stores no unique data or backups on virtual! ( SLAs ) level 1 are you “ Crazy Committed ” to customers and resolved based in Columbia, Carolina. Either do repairs should something go wrong, or they will send a product! 30 years of innovation, creating solutions to your problems 24/7 live support and •! Attempting file level recovery which specializes in data protection, Application spin-up, and SLA policy automation representative of integrated..., Burlington, Massachusetts, 01803, United States for all clients on all OS that support that.... To me twice within the past 10 days a failed recovery plan sub-directories may cause errors when attempting file recovery... Selected number of resolved issues, number of concurrent backups online, hours...