We could not predict such an event. They told me too bad, I would be charged for one nights stay. Revision/Cancellation: Should you need to cancel, please do so before the local hotel hold time to avoid cancellation fees. Make sure you read the fine print when it comes to making online reservations to a Holiday Inn through their website. On the day we were to leave we had an emergency with one of our dogs and he was hospitalized. As soon as I saw that while browsing rates on websites I immediated dialed the front desk of the specific hotel I wanted to stay at. Unfortunatly, the first option on any holiday inn reservation site is the advanced purchase rate and it clearly states the terms and that there is no cancellation refund. Intercontinental, the owner of brands like Holiday Inn, Kimpton, Candlewood Suites, and Crowne Plaza, is waiving cancellation fees on its hotels worldwide, for bookings made by April 6, for reservations now through June 30. I made an online hotel reservation at Holiday Inn E&S in Florence, SC on 7/18/2010 before our travels because I wanted to be assured a clean, comfortable room during our travels. The travel industry was the first to suffer from this global pandemic and continues to suffer still. I recently booked 4 days in a Washington, DC hotel … To cancel a reservation, select the “Reservations” link from the homepage. Last night I booked a room for next weekend in a Holiday Inn. I had reservation to stay @ this Holiday Inn for two nights. I made reservation to stay one night on April 4th two and half weeks in advance through their website. This morning, I got word that my event was moved, so I cancelled the Holiday Inn and booked a room in a hotel closer to the event. I just realized that Holiday Inn will charge me for the first night, as part of the cancellation. Flights have stopped, hotels were closed, and travel was put on hold. On the Reservations page, under the heading ‘View, Change or Cancel a Reservation,’ enter your confirmation number, and either the last name on the reservation or the last four digits of the credit card used to make the reservation. We would have been in town to celebrate Christmas with my family. Yes. COVID-19 has dramatically impacted the travel industry. Unfortunately, we have suffered as well. Marriott Holiday Inn Express Hotels review from Newark, New Jersey with 36 Comments: I had very unpleasant experience with Holiday inn express customer service. I don't travel or make online hotel reservations often and will be extremely careful next time I do. My family and I are traveling to MD and VA. I called the hotel @ 2 o'clock and advised them of my circumstance. 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